Frequently Asked Questions
What is a Style Pack?
Each Style Pack includes 5 curated clothing items for your child, plus a "Ways to Wear" guide with outfit ideas. Everything is handpicked for versatility, style, and comfort.
How do credits work?
Each credit = 1 Style Pack. Buy 1, 2, or 3 credits at a time. Use them whenever you like. More credits mean more packs and better value.
Can I choose the clothes?
We handle the styling for you. Based on your child's size, season, and preferences, we send a curated selection of pieces designed to mix and match beautifully.
Can I buy a Style Pack without a subscription?
Yes! You can purchase credits as a one-off with no ongoing commitment. As long as the Style Pack is returned within the one-month rental period, there are no additional charges.
How long can I keep a Style Pack?
As long as you'd like! Keep your pack until you're ready to swap it out. When you're ready for something new, simply return the current pack and use your next credit.
How do I swap my Style Pack?
Log in to your account, request a swap, and return your current pack using our pre-paid label. Once it's received, we'll send out your next Style Pack.
Can I cancel my membership?
Yes. You can cancel anytime. As long as your current Style Pack is returned and your subscription is cancelled before the next billing cycle, there will be no further charges
How does delivery and return work?
We offer free tracked delivery and returns within the UK. A pre-paid return label is included with every pack to make it easy and hassle-free.
What ages do you cater for?
We currently offer Style Packs for children aged 0-11 years. You'll be prompted to enter your child's age and size at checkout.
What if my child is between sizes?
That\s no problem. Just include this detail in your preferences at checkout or email us after your order. We'll send items that allow room to grow while staying comfy and stylish
What happens if I lose or damage an item?
We understand accidents happen. Minor wear and tear is totally okay - it's part of kids being kids! For items that are lost or significantly damaged, we assess each case fairly. A replacement fee may apply, or you can offer a similar item of comparable value as a replacement. Our team will work with you to assess and arrange the best solution.
Do I need to clean the clothes before sending them back?
No need to worry about cleaning - we've got it covered! We professionally clean all items to ensure they're fresh and ready for the next child. We kindly ask that you don't return heavily soiled items. We also understand that kids can have skin sensitivities, so we've partnered with cleaners who use gentle, child-safe, and eco-friendly products.
Is this service sustainable?
Yes. We source overstock, pre-loved, and responsibly made items to help reduce fashion waste. Our model supports circular fashion and aims to lighten your footprint without compromising on style.
Can I speak to a stylist?
Absolutely! Book a one-on-one styling session or a wardrobe edit for £80/hour. Perfect if you want tailored advice or a full refresh.
Is there an introductory offer?
Yes! The first 100 members get £10 off their first subscription. Don't wait, spaces are limited!