Terms of service
1. AGREEMENT TO TERMS
1.1 These Terms and Conditions (“Terms”) govern your use of The Good Stuff Kids website (the “Site”) and your subscription to our kids’ clothing service, including temporary use of our clothing and “style packs” for children (the “Service”).
1.2 By using our Site and/or signing up to the Service, you accept and agree to be bound by these Terms.
1.3 This agreement is binding between you and [The Good Stuff Kids Ltd] (“we”, “us”, “our”) as soon as you:
● receive confirmation of your account from us and your subscription is activated, or
● access or use any part of our Site that is not dependent on creating an account.
1.4 If you do not agree with these Terms, you must not use our Site or the Service.
1.5 We recommend that you print or save a copy of these Terms for future reference.
2. ABOUT US
2.1 The Site is operated by [TGSK Ltd t/a The Good Stuff Kids], a company registered in
[England and Wales] with company number [16688735] and registered office at [Hopgrass Farm Cottage Bath Road, Stonegrove Hill, Hungerford, Berkshire, England, RG17 0SJ] (“TGSK t/a The Good Stuff Kids”).
2.2 You can contact us by email at [info@thegoodstuffkids.com] or via the contact form on the Site.
3. CHANGES TO THESE TERMS
3.1 We may amend these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date.
3.2 The version of the Terms in force at the time you place an order or renew your subscription will apply to that order or subscription period.
3.3 It is your responsibility to check these Terms each time you use the Site or the Service. Continued use of the Service after changes are made constitutes acceptance of the updated Terms.
4. ELIGIBILITY AND ACCOUNT REGISTRATION
4.1 You may only create an account and subscribe to the Service if you:
● are at least 18 years of age, and
● are a resident of the United Kingdom.
4.2 To register an account, you will be asked to provide your name, address, contact details, payment details and any other information we reasonably require. By providing this information, you confirm it is:
● yours,
● accurate, and
● kept up to date.
4.3 You are solely responsible for:
● maintaining the confidentiality and security of your login details;
● all activity under your account, whether or not authorised by you.
4.4 You must notify us promptly if you suspect any unauthorised access to or use of your account.
4.5 We may carry out verification checks (such as address checks or soft credit checks) to confirm your identity and manage risk. Any soft credit check will not affect your credit score.
4.6 We may ask for additional information to verify your identity and eligibility, including but not limited to a copy of your photo ID, proof of address or other documentation.
4.7 We reserve the right to refuse, suspend or terminate any account or subscription at our discretion, without providing a reason, where we reasonably believe:
● information provided is inaccurate,
● there is misuse of the Service, or
● there is a risk of loss, severe damage or non-payment.
5. THE SERVICE
5.1 The Service provides temporary access to curated children’s clothing style packs (“Style Packs”) on a subscription basis. Each active subscription entitles you to receive Style Packs as set out on the Site for the subscription you choose.
5.2 Style Packs remain our property at all times. You obtain a right to use the clothing during your subscription, but legal ownership does not transfer to you.
5.3 You agree to:
● use the Style Packs only for personal, non-commercial use for the child or children in your household, and
● not resell, hire out, or otherwise transfer the clothing to third parties (other than normal wear by children in your household).
5.4 Details of what is included in each subscription plan, how many items are provided, swap limits and any other entitlements are set out on the Site and may be updated from time to time.
6. FEES, PAYMENTS AND JOINING FEE
6.1 Prices and currency
6.1.1 All prices on the Site are in pounds sterling (GBP) and include UK VAT where applicable.
6.1.2 Subscription fees and any other charges will be as shown on the Site at the time you sign up or renew.
6.2 Payment authorisation
6.2.1 By providing a payment method, you confirm that:
● you are authorised to use that payment method, and
● we may charge it for subscription fees, the Joining Fee, and any other sums due under
these Terms.
6.2.2 You authorise us to verify your payment method (for example, by processing a small authorisation or check).
6.3 Subscription billing
6.3.1 By signing up to the Service, you agree that:
● your subscription fees will be charged on a recurring basis (e.g. monthly),
● on or around the same calendar date each period (the “Billing Date”),
● using the payment method registered to your account.
6.3.2 The minimum subscription term, if any, will be shown on the Site at the time you sign up. After any minimum term, your subscription will continue on a rolling basis unless cancelled in accordance with these Terms.
6.3.3 You must maintain at least one valid payment method on your account at all times while you have an active subscription and/or Style Packs in your possession.
6.3.4 Any refunds will normally be made to the original payment method used.
6.4 Refundable Joining Fee - £19.99
6.4.1 When you first subscribe to the Service, we will charge your registered payment method a refundable joining fee of £19.99 (the “Joining Fee”).
6.4.2 The Joining Fee is held by us while you have an active subscription and is used to:
● secure your payment details, and
● provide a security amount against unpaid fees, non-returned Style Packs, missing items, or damage beyond fair wear and tear.
6.4.3 We may apply all or part of the Joining Fee towards any sums you owe us under these Terms, including but not limited to:
● unpaid subscription fees,
● late return fees,
● replacement charges for lost or non-returned items, and
● damage charges that are not considered fair wear and tear.
6.4.4 If we use part of the Joining Fee towards amounts owed, you remain liable for:
● any balance that exceeds the Joining Fee, and/or
● topping up the Joining Fee if reasonably requested by us (for example, where you
continue using the Service).
6.4.5 Subject to clauses 6.4.6 and 6.4.7, the Joining Fee (or any remaining balance of it) will be refunded to you when:
● you have cancelled your subscription in accordance with clause 12,
● all Style Packs and items provided to you have been received back by us in a satisfactory condition, and
● there are no outstanding sums owed to us on your account.
6.4.6 We will process any refund of the Joining Fee within 14 days of confirming that the conditions above have been met.
6.4.7 We are not responsible for any delay caused by your bank or payment provider in
processing the refund to your account.
6.5 Queries about payments
6.5.1 You must notify us of any errors or queries relating to charges within 60 days of the charge appearing on your statement. If you do not do so, you agree to waive the right to dispute that charge, to the maximum extent permitted by law.
7. DELIVERY AND COLLECTION OF STYLE PACKS
7.1 We will deliver Style Packs to the UK address you provide when ordering or as updated in your account.
7.2 Deliveries will be made by our chosen courier or delivery partner and may require a
signature or suitable confirmation of delivery.
7.3 Delivery times are estimates only. We will use reasonable efforts to deliver within the
timeframes indicated on the Site, but delays may occur for reasons outside our control.
7.4 Risk of loss or damage to the Style Pack passes to you when it is delivered to your address or the address you have arranged for delivery.
7.5 You are responsible for:
● checking that any security seal or packaging has not been tampered with on delivery,
and
● notifying us promptly if there are any missing or damaged items on arrival, ideally within 48 hours.
7.6 When returning Style Packs to us (whether at the end of a subscription, on swap, or
otherwise), you must:
● follow the return instructions provided,
● use the packaging and labels provided or other suitable secure packaging, and
● ensure the parcel is handed to our courier (if direct pick up is arranged) or drop-off point as instructed.
7.7 The Style Pack remains your responsibility until it has been collected/accepted and scanned or otherwise confirmed by our delivery partner as handed over for return.
8. USE, CARE AND FAIR WEAR AND TEAR
8.1 You agree to take reasonable care of all clothing and items included in any Style Pack, taking into account that they are used by children.
8.2 Normal, reasonable wear and tear from everyday use by children is expected and included in the subscription price. Examples of acceptable wear and tear may include:
● light fading from washing,
● minor pilling, and
● small, repairable issues consistent with normal use.
8.3 You agree not to intentionally or recklessly subject items to misuse or extreme conditions, including (for example):
● permanent staining from paints, markers or other permanent substances,
● deliberate cutting, tearing or altering of garments, or
● damage that renders items unusable.
8.4 We reserve the right to determine whether damage falls within fair wear and tear or is chargeable damage. If we consider that items are damaged beyond fair wear and tear, we may:
● charge you for repair or replacement, and/or
● apply all or part of your Joining Fee towards those charges, and
● recover any additional costs from you if the Joining Fee is not sufficient.
9. LOSS, NON-RETURN OR THEFT OF ITEMS
9.1 If any item or Style Pack is lost, stolen or not returned when required:
● you must notify us as soon as possible, and
● you remain responsible for that item until it is either returned or a replacement fee has
been agreed and paid.
9.2 If a Style Pack or item is not returned to us within the timeframes specified in your
subscription plan or as otherwise agreed, we may:
● charge late return fees (see clause 10),
● treat the items as non-returned, and
● charge you a replacement fee up to the current replacement cost of the item(s).
9.3 Replacement fees and late fees may be charged to your registered payment method and/or deducted from your Joining Fee. You will remain liable for any outstanding balance.
10. LATE OR NON-PAYMENT AND LATE RETURNS
10.1 Subscription fees are payable whether or not you choose to use or swap your Style Packs during a billing period, unless your subscription has been paused or cancelled in accordance with these Terms.
10.2 If we are unable to take payment on your Billing Date, we will:
● notify you by email and/or SMS, and
● attempt to re-process payment a limited number of times over the following days.
10.3 If payment remains outstanding after our attempts to take payment:
● we may suspend your account and any further deliveries,
● we may request the immediate return of any Style Packs in your possession, and
● we may treat the non-payment as notice to cancel your subscription, subject to payment of all outstanding sums and returns of Style Packs.
10.4 Where you fail to return a Style Pack by the agreed date (for example, after a swap has been requested or after cancellation), we may charge:
● a reasonable late return fee per day per Style Pack (the amount will be stated on the
Site), and
● any additional charges if items are ultimately not returned.
10.5 Late fees, replacement fees and any other sums due may be:
● charged directly to your registered payment method, and/or
● deducted from your Joining Fee.
10.6 If you remain in possession of Style Packs without a valid, paid-up subscription, we may regard this as unauthorized retention of goods and may take legal steps to recover the items or the replacement value.
11. SUSPENSION OR TERMINATION BY US
11.1 We may suspend or terminate your subscription and/or account immediately if we
reasonably believe that:
● you have materially breached these Terms,
● you have repeatedly failed to make payments when due,
● you have damaged or failed to return Style Packs, or
● you have used the Service in a fraudulent or abusive way.
11.2 If we terminate your subscription for breach:
● all Style Packs must be returned immediately in accordance with our instructions, and
● you will remain liable for all sums owed, including subscription fees, late fees, damage or replacement fees.
12. CANCELLATION OF SUBSCRIPTION BY YOU
12.1 Details of any minimum term and cancellation notice period for your subscription are shown on the Site at the time you sign up. These Terms should be read together with those details.
12.2 Subject to any minimum term, you may cancel your subscription by:
● following the cancellation process on the Site (if available), or
● emailing us at [info@thegoodstuffkids.com] with your cancellation request.
12.3 Your cancellation will:
● take effect at the end of your current billing period or any required notice period (as
stated on the Site), and
● not affect any obligations you already owe under these Terms.
12.4 An active subscription will only be treated as fully cancelled, and any Joining Fee refunded, once:
● all Style Packs and items in your possession have been returned in a satisfactory condition, and
● all amounts owed to us (including subscription fees, late fees, damage or replacement
charges) have been paid in full.
12.5 If you fail to return Style Packs after cancelling, your subscription will be treated as
continuing (for billing and liability purposes) until the items are returned or replacement fees have been paid.
13. PAUSING THE SERVICE (IF OFFERED)
13.1 We may offer the option to pause your subscription temporarily. If this option is available, details will be set out on the Site.
13.2 During any pause period:
● you must not retain any Style Packs, unless we explicitly agree otherwise in writing, and
● subscription fees for the paused period may be reduced or not charged, as specified on the Site.
13.3 If you ask to cancel during a pause period, any applicable minimum term or notice period may still apply as stated on the Site.
14. PROMOTIONS, DISCOUNTS AND FREE PERIODS
14.1 From time to time, we may offer promotional discounts, free trial periods or referral rewards (together, “Promotions”).
14.2 Each Promotion will be subject to its own terms, which will be communicated to you and will apply alongside these Terms.
14.3 Unless stated otherwise:
● Promotions cannot be combined with each other,
● free or heavily discounted periods may still count towards minimum terms, and
● Once a Promotion ends, your subscription will continue at the standard price unless you cancel in accordance with clause 12.
15. PRIVACY AND DATA PROTECTION
15.1 We are committed to protecting your privacy. Our processing of your personal data is governed by our Privacy Notice, which forms part of these Terms.
15.2 Our Privacy Notice explains:
● what personal data we collect,
● how and why we use it,
● the legal basis for our processing, and
● your rights in relation to your personal data.
15.3 You can view our Privacy Notice at: [insert link to your existing Privacy Policy].
16. LIMITATION OF LIABILITY
16.1 Nothing in these Terms limits or excludes our liability for:
● death or personal injury caused by our negligence,
● fraud or fraudulent misrepresentation, or
● any other liability that cannot be limited or excluded by law.
16.2 We only supply the Service for domestic and private use. You agree not to use the Service for any commercial, business or resale purposes, and we will not be liable for:
● loss of profit,
● loss of business,
● business interruption, or
● loss of business opportunity.
16.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
16.4 To the maximum extent permitted by law, our total liability to you for all claims arising out of or in connection with the Service or these Terms shall not exceed the total subscription fees paid by you to us in the 12 months preceding the event giving rise to the claim.
17. EVENTS OUTSIDE OUR CONTROL
17.1 We will not be liable for any failure or delay in performing our obligations under these Terms if caused by an event or circumstance beyond our reasonable control, including (for example) strikes, lock-outs, acts of God, war, terrorism, pandemic, or failure of transport or utilities.
17.2 If such an event occurs, we will take reasonable steps to minimise the impact on you and resume normal service as soon as reasonably possible.
18. COMPLAINTS AND DISPUTES
18.1 If you have a complaint, please contact us at [info@thegoodstuffkids.com]. We will try to resolve any issues with you directly.
18.2 If we cannot resolve a dispute informally, you may have rights to refer it to an alternative dispute resolution (ADR) provider or to the courts, as set out below.
19. GOVERNING LAW AND JURISDICTION
19.1 These Terms, and any dispute or claim arising out of or in connection with them, are
governed by the laws of England and Wales.
19.2 You and we both agree that the courts of England and Wales will have exclusive
jurisdiction, except that if you live in Scotland or Northern Ireland, you may bring legal
proceedings in your local courts.